Web Portal
Getting Started
The web portal is the core of the Intellasoft Platform. It is the central place for configuring e...
Conceptual Overview
The web portal is divided into screens (selected from the navigation panel on the left). Each scr...
Tutorials
Web Portal Introduction
Row Editor
This page includes specifics on modifying data within the individual screens in the web portal. ...
Class of Service
Throughout the web portal, you will see certain screens have a class of service value that must b...
Overview
This section covers the core basics of the web portal. If this is your first time using the web p...
Overview Components
Overview This section includes the absolute minimums of the web portal. You can start by navigat...
Grid Components
Overview Grids contain the components within the web portal necessary for modifying existing or ...
Users
The Users screen is for managing people who will have access to the IntellaSoft Web Portal to mak...
Departments
On the Departments screen, you can associate Users with Departments. On other screens, you can q...
Extensions
IntellaPhone Setup Instructions
First Step: Set CallerID Name and Phone Make/Model 1) Set CallerID name 2) Enable Voicemail (op...
Extensions (Archive)
The Extensions screen allows you to associate Extensions with phones. A phone must have an Exten...
Overview
Configurations Additional Configurations Adding an Extension Editing an Extension D...
Phone Configuration
Overview The Devices screen is for adding physical phones to the system, removing them from the ...
Devices
The Devices screen consists of two panels: "Device Settings" and "Additional Device Setting...
DayNight Groups
Overview DayNight Groups are often associated with collections of phones to set a pre-defined sc...
DayNight Schedule
Overview The DayNight Schedule screen is where you set the schedule for the DayNight Groups. You...
Hunt Groups
Overview Hunt Groups contain Hunt Group Members, which are a collection of phones to be dialed u...
Hunt Group Members
Overview A Hunt Group is a way to ring a group of phones, either in sequence or in parallel. ...
Inbound CallerID Remap
Overview Inbound CallerID Remap allows you to set the Caller ID of external calls on a number-by...
Phone SysDial Directory
Overview The Phone SysDial Directory is a mapping of "Short Codes" to full phone numbers. Shortc...
PhoneMap Groups
Overview A PhoneMap Group is a one to one mapping from one destination to another. There can be ...
Phone Map Members
Overview The Phone Map Members screen is similar to the Hunt Group Members screen in which all i...
Voicemail
Overview The Voicemail screen is for looking at organization-wide voicemail boxes as well as you...
Call Logs
Overview The Call Logs screen contains powerful features for accurate call logging. Say you have...
Support and Troubleshooting
Cook Book - Recipes
Overview
Welcome to the web portal documentation. The best place to start is the Web Po...
Generate Reports
Field Description Max Simul Calls Avg Simul Calls ...
ScreenPop User Onboarding
Setting the Extension If the user is taking over an existing Extension, locate that Extension, d...